Terms and Conditions

All sales are subject to Pulsar Microwave Corporation standard terms and conditions as stated herein, unless specifically agreed to otherwise by the factory.

EXPORT/RESALE REGULATIONS

It is the obligation of the company or individual that issues a purchase order to Pulsar, and of anyone they re-sell to, to check the Unites States Export Administration Regulations lists, and not export to any country, company, or individual on those lists.

The lists can be found on the following website:
http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm

Any export must be in accordance with the United States Export Administration Regulations.
Diversion contrary to U.S. law is prohibited.

PAYMENT

Credit Card: The credit card must be charged at time of shipment.
Net 30: If approved in advance.
C.O.D: U.S.A. only.
Check: The check must be drawn on a bank located in the U.S.
Wire Transfer: The sending bank must not deduct any fees from the funds transferred.
International Orders: $1,000 and under, credit card only, unless approved in advance.

SHIPMENTS AND DELIVERY

Shipments are F.O.B. Clifton, New Jersey, U.S.A. When a carrier is not specified by the customer at the time that an order is placed, shipment will be made via DHL Collect service.

PACKING AND PACKAGING

Packing and packaging normally supplied is to "best commercial standards". Packing to military requirements or for export is available upon request, at an extra charge to be quoted by the factory.

INSURANCE

Unless requested otherwise at the time an order is placed, all shipments will be insured at full value. The insurance charge will be added to the invoice.

TEST DATA AND SOURCE INSPECTION

Requests for test data and customer source inspection must be made at the time an order is placed. There will be additional charges for these services as quoted by the factory.

RETURNS

To initiate a return, please contact our sales team at sales@pulsarmicrowave.com to request a Return Material Authorization (RMA) number. Returns without an RMA will not be accepted.

For orders under $2,500, a full refund is available within 30 days of receipt, provided the item is a standard product on our website at the time of purchase, and is returned in original, undamaged condition, and free from any signs of wear, tear, installation, or use. Once we receive and inspect the returned item(s) and confirm they meet the above conditions, a full refund of the product cost will be issued to your original payment method.

For orders over $2,500: Due to the nature of larger orders, which are typically built-to-order and may include quantities with limited potential for resale, returns are reviewed on a case-by-case basis. Upon our evaluation, return terms may include but are not limited to: a full refund, partial refund, or store credit.

All products, regardless of price and quantity, are covered under our standard 1-year warranty. If a product does not meet specifications, it will be repaired or replaced at no charge. See our full warranty below.

Items specifically designed or customized to your unique specifications ("Special-Order" or "Custom" items) are generally not eligible for return or refund unless covered under our warranty due to a defect in materials or workmanship.

Any potential exceptions will be considered on a case-by-case basis at the sole discretion of Pulsar Microwave. Please discuss any concerns with our sales team before placing an order.

Buyer is responsible for all return shipping costs. We recommend using a trackable shipping service, as Pulsar Microwave is not responsible for items lost or damaged during return transit.

This return policy is subject to change without notice. The policy in effect at the time of your purchase will apply.

For any questions, contact sales@pulsarmicrowave.com

WARRANTY

Pulsar Microwave Corporation warrants that the components to be delivered shall, at the time of delivery, be free from defects, in material and workmanship. Pulsar's obligation under this warranty is limited to the repair or replacement of the defective parts; all freight costs to and from Pulsar's plant will be paid by the buyer. This warranty shall remain in effect for the period of one year from the date of shipment. Pulsar shall have no liability for special, incidental or consequential damages resulting from improper use, negligence or accident. Complete or partial disassembly of the components will void this warranty.

CHANGE OF PRODUCT SPECIFICATIONS

Catalog specifications are subject to change at any time. Pulsar Microwave Corporation reserves the right to discontinue items without prior notice.